Burnside Garage Ltd endeavours to provide outstanding levels of service to all customers.  It is our intention to ensure that every customer can expect the highest quality of workmanship, be treated in a courteous and friendly manner and be assured that their vehicle is in the best possible hands.

As a member of the Bosch Car Service network, we receive regular independent audits of our business to ensure that we are continuing to meet the highest standards in the automotive service and repair industry.

We are a pro-active business and continuously seeking to make improvements and we fully recognise that the future of our company relies upon our customers' satisfaction.

Our objective is to provide you with the highest standard of customer and technical service at all times.  However, we recognise that things can go wrong occasionally and when this occurs we are committed to resolving matters promptly and efficiently.

If you are dissatisfied in any way with the service you have received, any concerns or queries you may have should be brought to my personal attention.

Should I/We be unable to satisfactorily address your complaint, then in line with the BCS Code of Practice, Robert Bosch Ltd will be willing to help resolve your complaint.

D R Witherow

Name:   David Witherow    Position:   Director

Garage Name:       Burnside Garage Limited